We have had a fairly steady uptick in orders this year with the Pandemic. It surprised me as we were expecting a drop in orders. We have been able to keep up with most of the demand and I would say 95% of all orders are still shipping within 24 hours of being placed. Others ship within 3 to 5 days as we are often waiting on restocks of products to come in. Fortunately it is rare that the wait is much longer. This isn't much comfort if you are the one or two people who have to wait a little longer, but at least this is not a common event. The biggest issue we are currently facing is the national / international issue with shipping. USPS is overwhelmed and some packages are going at the normal pace while other Priority Mail packages sit at distribution hubs for 2 weeks or more before moving. We recently had a package bound for Canada make a pitstop in Australia. Good news / bad news it isn't just us, it is nation wide. If you are pressed for time, or order something with higher value, UPS is by far more reliable right now.
Finally, please note that when checking out, the API calculator for rates / shipping times for USPS is provided by the US Postal Service. We cannot control what it says. When it says "Priority Mail 2 to 3 days" that is not a guarantee and in the best of times it is an estimate. RIght now it is guaranteed it will take longer. There is a reason that USPS Priority Mail at 2 days may be $12 and UPS 2nd Day is $46. One is getting there in 2 days and one isn't. I get emails all the time from people wanting their shipping money back because they did not get the package in the time it said for the US Postal Service. Again, these are estimates that the Postal Service is giving you and they are NOT backed by any kind of cash back guarantee like UPS puts on overnight and 2nd Day.
There is also a reasonable amount of time to ship an order. I also work a shift schedule of 24 hours on / 48 hours off so every third day I am not here. If you place an order on a day I am working at the fire dept, best case it will ship the next day. So in summary, don't place an order Monday afternoon, select Priority Mail "2 day service" at check out and then be upset that the package did not arrive on Wednesday. That just isn't reality right now.
A brief update on some inventory items. We have added some NOS M6 and M7 Bayonets to the page.
We also have added merrowed edge para-glide rounds and we have the cut edge, color 25th ID patches back instock (it has been a while). Both are available in the insignia section. We have some subdued staff sergeant sleeve rank on order and expect it to be back instock at the end of March.
On the uniform front, we have some exciting new items inbound. We went a little out of order on how we wanted to produce items as some hard to find / hard to make materials came our way through a joint venture with a friend. As a result, we have 3rd Pattern Ripstop, Ripstop ERDL, Tadpole Tigers and Boonies, and a very limited number of John Wayne Dense wrapping up. I have the listings active with sizes and prices, but I do not have photos up yet. I hope to have pictures up and be shipping by March 21st. If you order a uniform now, it will be around March 21st before I can ship.
We are still planning on making 1st, 2nd and 3rd model poplin jungle fatigues, but it is a really large project for those styles. I am hoping to arrange for the production this summer.
Thanks again to everyone for your patience and continued support! -- Trey
I apologize for not posting any updates in a while in regards to uniforms. I answer multiple phone calls and emails a day about it. We have been incredibly busy outside of the shop and due to a myriad of factors have not been able to get everything lined up for manufacturing. Sourcing new custom fabrics at a fair price has been difficult to say the least and after almost 20 years of the same pricing on fatigues, we will likely have to go up a little bit going forward. That being said, I do have a rough plan that I hope to stick to and I am excited about possibly trying some new products that we have not made before.
Phase I will be a small venture into some ripstop fatigues. I have a great source for some fabric and am looking at a small batch of ripstop 3rd pattern and ripstop ERDL. If things go well on this, I am hoping to have them in April / May. Phase II will likely be late summer but I am shooting to do a large run of poplin jungles to include 1st, 2nd and 3rd models. I will also try to get OG-107 fit into this time frame and also some tigers. We have done gold and tadpole in the past and I would like to do something different. Possibly JWD, but again not positive.
I appreciate everyone bearing with me and enjoy hearing from old customers. I assure you we are not closing down or stopping production. I know some people worry when they cannot get us on the phone, but I also work as a firefighter on a 24 / 48 schedule so I am out of the office completely 1 out of 3 days. The market has definitely shrunk some for Vietnam and vendor issues have plagued us for a while, but we are moving forward and will continue to do the best products that we can. Thanks again for being patient! -- Trey